Refund policy
REFUND POLICY
At Céleste Jewelry, we are committed to providing quality jewelry and ensuring customer satisfaction. If you are not satisfied, you have 30 days from the date you receive your order to request a refund.
Refund Conditions:
- The refund request must be made within 30 days of receiving the order.
- The jewelry must have been purchased directly from Céleste Jewelry.
- The jewelry must be returned in its original condition, unworn, with its packaging and all accessories included, if applicable.
- Return shipping costs are the responsibility of the customer, unless the item is defective or there was an error on our part.
Process to Follow for a Refund:
- Contact our customer service.
- Provide all necessary details regarding the issue, such as the purchase date, reason for the refund request, and any other relevant information.
- Our team will then review the request and get back to you as soon as possible.
FINAL SALE
Please note that for hygiene reasons, all earrings are final sale. No returns or refunds will be accepted.